Fabio Perini Case Study

DAQRI Worksense delivers remote support capabilities that improve customer experience and reduce downtime

Fabio Perini specializes in design and manufacturing of industrial machinery for the paper making and the tissue converting industry. Fabio Perini pushes innovation to define new solutions to manage the machines, the lines, the related production, process and business data that define the Digital Tissue™ world.

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The Problem

Fabio Perini systems are operated by their customers in facilities all over the world. As with any complex machinery, diagnosing problems before they become a serious issue is paramount. Fabio Perini strives to deliver a superior customer experience, but coordinating support across multiple locations can be expensive. They needed a solution that allows their support staff to diagnose problems remotely and that keeps their customers lines up and running.

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The Solution

Fabio Perini uses Show, a DAQRI Worksense application, to collaborate with their customers using video chat plus digital annotations to solve issues remotely. The onsite technician simply puts on the DAQRI Smart Glasses and initiates a Show call to Fabio Perini’s customer support representatives. Once connected, the support representative can view a video feed of exactly what the technician is dealing with on the jobsite. The expert can provide tailored feedback to help the technician get the equipment back up and running. Daqri uses Amazon Web Services’ secure, reliable and scalable infrastructure to deliver AR tools anywhere in the world for Fabio Perini and their customers.

The Result

For Fabio Perini, the immediate result is a tremendous savings on travel expenses to remote job locations. More importantly, their customers are benefitting from faster response times and more effective troubleshooting. This leads to less equipment downtime and increased revenue for their customers.